Top Trends in Contact Centres
UC Advanced caught up with three experts in the Contact Centre arena, Laura Ball CX AI Lead, EMEA at Zoom; Myles Leach, UK Managing...
Elevate Your iPECS Cloud Experience with Pragma’s Latest Tools
Pragma, acquired by Gamma earlier this year, recently launched Sidekick and WhatsApp for CONNECT.
Both products are available as extensions of CONNECT for iPECS Cloud....
AI Summit 2024: Exertis Enterprise Demonstrates Future of AI
The AI Summit 2024, held in London on 12-13 June, was a remarkable event that saw Exertis Enterprise showcase its latest innovations in artificial...
Five9 Introduces End-to-End AI Suite for Transforming Enterprise CX
Five9 has announced a new addition to its Genius AI Suite, aiming to revolutionise enterprise Customer Experience (CX) with an end-to-end AI process that...
8×8 Unveils Latest AI-Powered Platform Enhancements
8x8, Inc. has announced significant enhancements to its integrated cloud platform, introducing voice support to its Intelligent Customer Assistant and extending AI capabilities across...
ServiceNow and Boomi Commit to Elevate Customer Experiences
ServiceNow and Boomi have announced a strategic collaboration to enhance customer experiences through AI-powered self-service. Leveraging ServiceNow's solutions, Boomi aims to provide streamlined customer...
Jabra PanaCast 50: First Certified device for Microsoft’s Intelligent Speaker functionality
Jabra is enhancing hybrid meeting experiences with its AI-powered PanaCast 50 video bar, the first certified front-of-room device for Microsoft’s Intelligent Speaker functionality. The...
8×8 Ballot It! set to boost Voter Engagement
8x8, an integrated cloud contact centre and unified communications platform provider, has launched an AI-powered self-service solution named Ballot It! The tool aims to...
ServiceNow and Microsoft Join Forces to Integrate Generative AI Assistants
ServiceNow has announced a partnership with Microsoft at the annual customer and partner event, Knowledge 2024.
The two tech giants are joining forces to bring...
AI in Insurance: Addressing Concerns and Future Prospects
The insurance sector may be in line to be the first major industry to benefit from Gen AI
The three-year pandemic, followed by a mind-blowing...
From Hype to Reality: Practical AI Lessons from Zoom Summit
Earlier in the year, Zoom convened its 2023 World Transformation Summit, bringing together business executives, artificial intelligence (AI) practitioners and thought leaders across industries.
The...
Unlocking the Potential: Creating Digital Workplaces with IT, AI, and IoT
Richard Evans, Chief Technology Officer at Cinos talks through the innovative technologies that will improve the workplace. Due to the many advances and new developments...
Zoom IQ new features: AI assistant to unlock productivity
Zoom has launched new AI-powered features for Zoom IQ, its virtual assistant that uses generative AI to enhance productivity and collaboration. The Meeting Summary...
Exertis AI: Innovation for Competitive Edge
Exertis is a value-added IT distributor that specialises in providing cutting-edge technologies to businesses of all sizes. Their experts help businesses navigate the complex...
Cirrus and CallMiner: AI-Driven Conversation Intelligence for Better CX
In today's fast-paced business environment, delivering exceptional customer experiences has become a critical priority for contact centers across industries. To meet this demand, leading...
