CallTower, a private telecommunications company providing cloud-based communications (unified communications, contact centre, and collaboration solutions) has announced the successful acquisition of Canada-based Inoria Inc. This acquisition enables CallTower to expand its Customer Experience (CX) and Conversational Artificial Intelligence (CAI) capabilities to the global market and strengthen its position as a UCaaS and CCaaS provider.
Renowned for its technical expertise with Genesys CCaaS solutions including Genesys Cloud and Genesys Cloud AI, Inoria introduces a Genesys CX solution that seamlessly aligns with CallTower’s UC offerings. In addition to the Genesys offering, the Inoria solutions portfolio brings together other leading technology partnerships in CAI such as Kore.ai and Parloa – allowing the combined organisations to meet the unique needs of each customer. This union empowers enterprise customers with an expanded portfolio of cutting-edge cloud communication technologies, designed to meet the evolving demands of a global market.
“The acquisition of Inoria presents an exciting strategic opportunity for our customers, and partners, enhancing our growth in delivering global best-of-breed enterprise communication solutions,” said CallTower’s Chief Executive Officer, Bret England.
“This acquisition offers our combined customers and the enterprise market with expanded communication solutions with extensive resources for design, licensing, implementation, integration, and support of an extensive list of CCaaS and CAI solutions along with our industry leading UCaaS offerings. CallTower and Inoria are planning a swift integration along with an expanded launch of innovative and connected global communications solutions. The full Inoria Team represents the best in the CCaaS business and there are tremendous similarities in culture and customer solution focused approach. CallTower is honoured to include Inoria’s customers, employees and partners as we continue to grow with best-of-breed, global communication offerings.”
“Inoria’s investment from CallTower is pivotal for our company,” said Joe Bigio, Co-Founder & EVP of Inoria, Inc. “This unique partnership allows us to accelerate innovation, expand our services, reach new markets, and scale rapidly while delivering even greater value to our partners and enterprise customers across North America and speedily into Europe. We are thrilled to join forces with CallTower, whose expertise and resources will launch us into our next phase of growth. I am personally excited to join the CallTower executive team to lead the CCaaS, CX, and CAI organisation and play a pivotal role in making CallTower a global industry leader in enterprise communications. As part of CallTower, Inoria remains committed to providing best-in-class solutions and service to our Canadian and US customers as we expand our offering into the global market.”
