BT Business has launched AI from BT, which is a portfolio of practical and secure solutions designed to help UK businesses adopt AI with confidence.
AI Receptionist
BT is launching AI Receptionist, a new, powerful tool to help businesses manage customer enquiries around the clock and ensure they never miss another call. To support small businesses with AI, BT is also launching a free AI Adoption Hub. The Hub provides practical guides, prompt packs, expert insights, and real-world examples of businesses using AI.
BT research reveals small businesses are struggling to keep up with customer enquiries and losing out on growth as a result – with over two thirds (67%) saying on an average day they miss at least one call that they believe results in losing business. The findings also detail the commercial opportunity for small businesses, with a predicted £3.7 billion revenue being lost annually due to not always being able to answer the phone.
Phone calls remain the number one preferred way to contact a business, but failing to answer has a major impact on purchasing decisions. 75% of potential customers will give businesses three call attempts before giving up on them, and 58% of respondents said they would go so far as telling friends and family to avoid businesses that failed to pick up.
With the research respondents revealing that nearly three fifths (58%) of small and medium-sized businesses spending between 30 minutes and two hours every day answering customer phone calls, and 85% saying this interrupts their ability to complete other work, BT’s AI Receptionist provides:
- 24/7 call answering service and handles routine enquiries
- Schedules appointments, sends confirmations and integrates with Outlook and Google Calendar
- Captures and transcribes conversations and generates insights from customer interactions
- Learns from business information and offers customisable voice and accent options
BT’s AI Receptionist is available on flexible contracts and can be set up through a self-service portal. It works across any UK fixed or mobile network, allowing businesses to keep their existing number without changing or replacing their phone system, with customer data remaining private and not used to train AI models.
