Zoom has launched ZoomMate, an AI assistant designed to help employees turn conversations into completed work. Instead of simply summarising meetings, ZoomMate can search company systems, create documents and presentations, update records, assign tasks, schedule meetings and trigger workflows across applications such as Salesforce, Jira, Slack, ServiceNow, Google Workspace and Microsoft 365.
Employees spend a lot of time moving between different tools after meetings to update systems, write follow-up emails, create documents and assign tasks. ZoomMate aims to automate much of that work by understanding what was discussed during meetings and then carrying out the next steps automatically.
Some examples of the context in which ZoomMate could be used:
- Sales teams can update Salesforce and create proposals automatically.
- IT teams can pull information from Jira and create project plans.
- HR teams can answer policy questions and launch onboarding processes.
- Knowledge workers can search across company files and schedule meetings without switching applications.
Zoom describes ZoomMate as moving beyond AI assistants that simply answer questions, towards an “AI teammate” that can actively complete tasks and workflows. So, rather than manually updating systems after meetings, teams can use ZoomMate to execute actions automatically and keep projects moving.
Availability
ZoomMate is available for online and direct customers in North America, starting at US$20 per user per month with included AI credits. Availability for additional industry verticals and regions, including EMEA and APAC, is expected to roll out later this year.
