Organisations can spend less time chasing payments
For many organisations, collecting payments is one of the most time-consuming and frustrating parts of customer service. Agents spend hours chasing overdue balances and inconsistent processes slow down revenue recovery.
Recently 8×8, Inc. has expanded the global availability of 8×8 Secure Pay, a unified payments solution that helps organisations accelerate collections, reduce manual workload, and deliver a more convenient customer experience across digital channels, all while meeting key regulatory compliance requirements.
Part of the 8×8 Platform for CX, 8×8 Secure Pay can be combined with 8×8 Proactive Outreach and 8×8 Intelligent Customer Assistant, to deliver automated outreach, conversational AI, and secure one-click payment options so customers can get questions answered and complete payments quickly, while organisations reduce the cost and effort of human-driven collection workflows and automated initiatives.
8×8 Secure Pay empowers organisations to:
• Reach customers where they are – via SMS, email, chatbot, or IVR – reducing late or missed payments.
• Enable fast, secure, one-click payment options using secure payment links, digital wallets, card payments, or IVR-based payment flows, without requiring an agent for every step.
• Seamlessly transfer to a live agent when needed
The automation engine behind 8×8 Proactive Outreach can send secure payment reminders across multiple channels.
“Organisations shouldn’t have to choose between efficiency and customer experience,” said Hunter Middleton, Chief Product Officer at 8×8, Inc. “By combining proactive outreach, conversational AI, and secure, automated payments, businesses can reduce agent workload, speed up collections, and make payment interactions easier for customers.”
8×8 Secure Pay is now available globally, supporting industries including retail, utilities, transportation, manufacturing, and financial services.
