Martello Technologies has released its first Global Microsoft Teams Performance Trends and Business Impact report.
The report highlights the unseen productivity leakages caused by under-reported issues in Microsoft Teams, such as WiFi strength or network switching problems. With insights gathered from Martello’s performance monitoring solution, Vantage DX, the report provides details on the causes and potential solutions for these user experience issues.
Martello has also introduced new user experience correlation capabilities in Vantage DX, enabling IT groups to proactively identify and fix productivity leakages.
- Martello Technologies has released its Global Microsoft Teams Performance Trends and Business Impact report, which highlights the productivity leakages caused by under-reported user experience issues.
- The report reveals that in a 5,000-employee business, there are over 40,000 failed or poor Teams calls annually, impacting the bottom line.
- Martello’s Vantage DX solution now offers user experience correlation capabilities, allowing IT groups to identify and address user-reported issues more efficiently.
Maximising Productivity: The New Frontier in Teams Performance
Martello Technologies is taking the lead in scrutinising the performance of Microsoft Teams, a crucial platform for the modern workplace. The company recently unveiled its first Global Microsoft Teams Performance Trends and Business Impact report. This insightful document takes a deep dive into the unseen productivity wastes caused by under-reported Teams user experience issues.
Unveiling the Hidden Issues
Less than 20% of Teams user experience problems are reported to IT, according to estimates. These under-reported concerns, related to WiFi strength, bandwidth, and network switching, are causing significant productivity leakages. In a company of 5,000 employees, it’s estimated that there are over 40,000 failed or poor Teams calls annually. The newly released report shines a light on the bottom-line impact these user experience problems are causing on a global scale.
Turning Insights into Action
The data for the report comes from Vantage DX monitoring. It provides detailed information on the causes and potential remediation paths for these user experience issues. This empowers IT to strategically counter productivity losses.
Revolutionising User Experience Monitoring
In conjunction with this eye-opening report, Martello is launching new user experience correlation capabilities in Vantage DX. This allows IT departments to access user-reported experience information and correlate it with real-user monitoring, synthetic transaction monitoring, and network path analysis data. This innovative approach accelerates troubleshooting and proactively identifies productivity leakages.
The Power of User-Rating
Martello leverages the star rating that Microsoft periodically asks Teams users to provide following a call or meeting. The data is incorporated into the Vantage DX dashboards, providing IT departments with a holistic view of user experiences.
“The strength of Vantage DX is its ability to surface the most comprehensive view of the Microsoft Teams user experience”, said Rob Doucette, VP Product Management at Martello.
Final Thoughts
Martello’s new report is a groundbreaking resource for understanding and tackling productivity leakages in the modern workplace. The company’s innovative use of user experience correlation capabilities is set to revolutionise how IT departments manage and optimise the performance of Microsoft Teams.
The value here is not only in proactively identifying and remedying issues but also in the potential of such insights to drive strategic business decisions. While the focus here is on Microsoft Teams, the implications extend to other digital platforms that are critical to business operations.
FAQ
Q: What is the Global Microsoft Teams Performance Trends and Business Impact report?
A: The Global Microsoft Teams Performance Trends and Business Impact report is a comprehensive analysis by Martello Technologies. It highlights the unseen productivity leakages caused by under-reported user experience problems in Microsoft Teams, such as WiFi strength, bandwidth, and network switching concerns. The report sheds light on the bottom-line impact these issues have on businesses and provides potential remediation paths.
Q: How many failed or poor Teams calls are there in a 5,000-employee business annually?
A: In a 5,000-employee business, there are more than 40,000 failed or poor Teams calls annually, according to the Global Microsoft Teams Performance Trends and Business Impact report.
Q: What insights does the report provide?
A: The report provides insights on the scope and impact of Teams user experience issues. It details the causes of these issues and points to potential remediation paths, helping IT departments have a more strategic impact on the business by reducing productivity losses.
Q: How does Martello’s Vantage DX help improve Microsoft Teams user experience?
A: Martello’s Vantage DX is a performance monitoring solution for Microsoft Teams. It now includes user experience correlation capabilities that allow IT groups to access user-reported experience information and correlate it with monitoring insights. This helps troubleshoot issues and proactively identify productivity leakages described in the Global Microsoft Teams Performance Trends and Business Impact report.
Q: How does Vantage DX collect user experience data?
A: Vantage DX collects user experience data by pulling in star ratings provided by Microsoft Teams users following a call or meeting. This data is then combined with other monitoring capabilities in Vantage DX, providing a comprehensive view of the user experience.
Q: What can IT groups understand using Vantage DX’s user experience correlation capabilities?
A: With Vantage DX’s user experience correlation capabilities, IT groups can understand whether the user’s experience aligns with performance monitoring insights, which users perceive their Microsoft Teams call or meeting quality to be poor, how different users on the same call experienced the call quality, and whether users reporting poor quality calls are impacted by local or global performance issues such as WiFi strength, ISP issues, or network switching.
Q: What is the recommended best practice for accessing powerful data in Vantage DX?
A: Martello recommends implementing a best practice where users are required to rate their experience when prompted by Microsoft Teams. This allows IT to access powerful data in Vantage DX and proactively identify opportunities to improve the user experience and address user-reported issues caused by WiFi strength problems, network switching, or local bandwidth constraints.