8x8 Contact Center Introduces Native Video Functionality for Enhanced Customer Support

Introducing Lightware’s New USB-C Extender Cables for High-Speed AV Installations

Lightware Visual Engineering has introduced new 8- and 10-metre USB–C extender Active Optical Cables, the CAB-USBC-AOC800K and the CAB-USBC-AOC1000K. These cables support USB 3...
Vodafone Business and e& Partner to Accelerate Digital Transformation for Al-Futtaim Group

Seizing the Future: Vodafone Business and e& Empower Al-Futtaim Group

Vodafone Business and e& strategic partnership has announced its first major customer win with the Al-Futtaim Group. Unveiled at GITEX 2023, the collaboration will...
Avaya's demonstration of generative AI at GITEX Global in Dubai

The Future is Here: Avaya’s AI Takes Customer Experience to New Heights

Avaya recently showcased its 'Generative CX' concept at GITEX Global in Dubai. This innovative concept utilises generative AI to revolutionise customer and employee experiences,...
8x8 Contact Center Introduces Native Video Functionality for Enhanced Customer Support

Transforming Customer Experiences: Video Integration Unveils a New Era in Support Services

8x8 has announced the upcoming availability of native video functionality for its Contact Centre. The new feature allows contact centre agents to elevate customer...
Isle of Wight NHS Trust Partners with Cinos for New Telephony and Unified Communications Solution

Island Resilience: Isle of Wight NHS Trust Teams Up for Better Communication

The Isle of Wight NHS Trust is partnering with Cinos to upgrade its telephony and Unified Communications (UC) system. The Cisco Powered UC telephony...
New Report Reveals Global Business Impact of Microsoft Teams Performance Issues

Unlocking the Secrets of Workplace Efficiency: Martello’s New Report on Microsoft Teams Performance

Martello Technologies has released its first Global Microsoft Teams Performance Trends and Business Impact report. The report highlights the unseen productivity leakages caused by...
Nutanix Enhances Cyber Resilience Against Ransomware Attacks with New Features in the Nutanix Cloud Platform

From Threat to Triumph: Nutanix’s 20-Minute Ransomware Defence Breakthrough

Nutanix has announced new features for their Nutanix Cloud Platform to enhance cyber resilience against ransomware attacks on unstructured data. With Nutanix Data Lens...
Zoom Unveils AI-Powered Collaboration Tools at Zoomtopia 2023

Enhance Engagement and Efficiency with Zoom’s Latest Innovations

Zoom has launched new platform innovations at its annual Zoomtopia event, including Zoom Docs, an AI-integrated workspace for improved collaboration, and enhancements to the...
Vodafone and Zegona shake hands on a major deal

From Change to Triumph: Exertis Group’s Pioneering Steps Towards Inclusivity

Exertis has released its inaugural Diversity, Equity, and Inclusion (DE&I) report, outlining its commitment to fostering an inclusive culture. The report details the creation...
Avaya Strengthens Alliances with Alcatel-Lucent Enterprise, Imperium Software Technologies, and Sestek for AI-powered Customer Experiences at GITEX Global

Avaya’s Tech Alliances: Unleashing AI’s Power for Superior Customer Experiences

Avaya is set to strengthen strategic alliances with leading tech companies, including Alcatel-Lucent Enterprise, SESTEK, and Imperium Software Technologies at GITEX Global. The aim...
Tata Consultancy Services Joins Cohesity Data Security Alliance for Comprehensive Cybersecurity Solutions

Revolutionising Data Security: TCS and Cohesity Unite for Cyber Resilience

Tata Consultancy Services (TCS) is set to join the Cohesity Data Security Alliance ecosystem, enhancing their long-standing partnership in data security and management. This...
8x8 Enhanced Customer and Employee Experiences

Revolutionizing Contact Centre Engagement: Meet 8×8’s New VP, Chris Angus

Integrated cloud contact centre and unified communications provider, 8x8, has appointed Chris Angus to the newly established role of VP, EMEA Contact Centre Engagement....
Serving those in need

Revolutionizing Healthcare: How Hospitals Harness Data for Better Services

How Hospitals are improving communications in order to give a better service We are at our most vulnerable when we have problems with our health....
Keeping the Company Safe

Data as the New Currency: Strategies to Shield Your Valuable Information

As data becomes more valuable, how can businesses ensure it won’t be stolen? Now that every company is rolling out a form of Generative AI...
How more transparent, integrated shopping experiences can deliver results in difficult times

The Changing Face of Retail: Adapting to New Customer Expectations

Retail is heading into a new era according to Stefan Spendrup, VP, Northern and Western Europe at SOTI. The shopping experience is changing. With the...