- 8×8 once again strengthens local commitment for clients and community
- Mary Murray, former JP Morgan and Comcast excutive, is to spearhead 8×8’s focus and activities in ROI
CX platform provider 8×8 has appointed Mary Murray as Operations Director and Country Lead for Ireland.
With a proven track record in operations leadership at global financial and telecommunications companies, Murray will oversee 8×8’s go-to-market strategy and customer success across the Irish market.
“Mary is an outstanding person and will bring a lot to the role,” said Jamie Snaddon, GVP, Managing Director of EMEA 8×8, Inc. “Her operational leadership and deep local knowledge make her the ideal choice to lead our next chapter of growth in Ireland.”
Murray brings more than two decades of operational leadership experience, most recently serving as Head of Operations at Blueface (a Comcast Business Company). She previously held senior roles at J.P. Morgan, AIB Merchant Services, SumUp, and Pocket Kings. Throughout her career, she has focused on optimising performance and building scalable support functions in fast-moving, highly regulated environments.
“Businesses in Ireland are at a turning point — they’re demanding communications solutions that don’t just connect people, but truly simplify how organizations work,” said Mary Murray, Country Lead for Ireland at 8×8, Inc. “With fragmented systems holding companies back, 8×8 brings a unique ability to unify voice, video, chat, and contact center into one intelligent platform. That’s what will empower Irish businesses to move faster, serve customers better, and scale with confidence.”
Ireland has long been a strategic focus for 8×8, with established partnerships such as the long-standing collaboration with Workair, and partnerships include a strong customer base across finance, healthcare, and the public sector. As a proud member of the Contact Centre Management Association (CCMA) in Ireland, 8×8 continues to champion customer experience excellence and support innovation across the region, including gold sponsorship of the CCMA Irish Customer Contact & Shared Services Awards 2025 in November
“It’s going to be great working with Mary and the wider team,” said Dorothy O’Byrne, Managing Director at Customer Contact Management Association (CCMA) Ireland. “We’re off to a strong start as we have the upcoming CCMA Irish Customer Contact & Shared Services Awards 2025 with 8×8 as the Gold sponsor.”
Murray’s appointment underscores 8×8’s commitment to local leadership, regional investment, and long-term partner growth. It follows the news of the company placing datacentres in France and entering into an agreement with ULAP Networks to strengthen connectivity.
