Cisco has announced new artificial intelligence (AI) capabilities for its Webex platform aimed at delivering an enhanced hybrid work experience.
With more and more employees working from home or in hybrid work environments, organisations are under pressure to meet their needs while also delivering value to customers.
The new capabilities are designed to provide exceptional, personalised work experiences that meet both employee and customer demands.
Webex’s innovations span three categories: reimagining workspaces, optimising collaboration, and maximising customer experience. The platform’s video intelligence capabilities have been expanded to automatically provide the most optimal views in any meeting, at any moment, in any space.
Cinematic meetings on Cisco Collaboration devices utilise voice and facial recognition to follow individuals and capture the best angle of the active speaker, ensuring hybrid workers not physically in the room feel included. Meeting zones enable IT admins to set virtual boundaries for any collaboration space in the office, turning it into a meeting zone.
Cisco is introducing new AI capabilities in the Webex Suite. Super Resolution ensures crystal clear video in Webex meetings, Smart re-lighting improves poor lighting automatically, and the automatic “be right back” update puts up a message, blurs the background, and mutes audio when a user steps away from a Webex meeting.
In addition to these features, Cisco is also introducing new AI capabilities for its customer experience solutions, including actionable insights for improved CX, agent answers as a real-time agent coach, automated chat summaries for agents, and automated code for rapid customisation of customer journeys.