Zoom has announced the expansion of Zoom IQ, a smart companion that enhances collaboration by summarising chat threads, organising ideas, drafting content, creating meeting agendas, and more.
The new capabilities will be released soon, meaning that businesses can use the platform to compose chat and emails, and summarise meetings. These features use Generative AI to provide suggestions and help users manage their workday priorities better.
Zoom is also using OpenAI to bolster its unique federated approach to AI which incorporates its proprietary AI models, leading AI companies’ models, and select customers’ models. This approach aims to provide the most value to customers by customising models to perform better based on their requirements.
The collaboration platform showcased some other innovations at Enterprise Connect, such as Zoom Huddles, a video enabled virtual coworking space designed to foster ad-hoc discussions and relationship building, Intelligent Director, which uses multiple cameras in a Zoom Room to provide the best angle for remote participants, and Zoom Scheduler, which makes scheduling meetings easier for hosts by sharing their availability and placing a meeting on their calendar with a Zoom Meetings link already included.
“Zoom has long built AI solutions into our products to empower customers to be more productive,” said Smita Hashim, chief product officer at Zoom. “We are excited to bring many more capabilities with new large language models. Our unique approach to AI will give customers the flexibility they want and help significantly improve collaboration and customer relations.”