Maintel, a leader in cloud and managed services, has broadened its partnership with global customer experience solutions provider, Avaya. The expanded partnership will see Maintel integrating the Avaya Experience Platform into its portfolio, offering scalable, cloud-based customer experience solutions running on Microsoft Azure.
As one of Avaya’s leading partners for cloud services in Europe, Maintel supports Avaya technology across hundreds of thousands of interactions daily. This enhanced partnership will empower businesses to seamlessly integrate the Avaya platform into their existing applications, improving customer acquisition, delight and retention.
- Maintel has announced an expanded partnership with Avaya, adding the Avaya Experience Platform to its portfolio of products and services.
- Avaya Experience Platform is a scalable, cloud-based customer experience solution running on the Microsoft Azure public cloud.
- Maintel’s extensive experience and expertise will enable them to deliver, support, and manage Avaya Experience Platform deployments, integrating it with the customer’s business application ecosystem.
Ground-breaking Cloud Service Expansion Announced
In a significant move for customer experience (CX) technology, cloud and managed services firm, Maintel, has declared an extended partnership with Avaya, a trailblazer in customer experience solutions. The crux of this augmented partnership is the integration of Avaya’s Experience Platform into Maintel’s product and service range.
Avaya Experience Platform: A Game Changer
Avaya Experience Platform is a scalable, cloud-based customer experience solution, powered by the Microsoft Azure public cloud. Its purpose is to facilitate organisations to deliver a seamless customer experience across various touchpoints. It synchronises all forms of communication – voice, email, chat, messaging, and social media, to provide a smooth customer journey.
Maintel has a strong standing relationship with Avaya, being a Diamond Edge Partner and member of the DevConnect Program, with a reputation as one of Avaya’s most accredited partners in Europe. Maintel specialists manage hundreds of thousands of daily interactions using Avaya technology.
High Expectations for the Future
Yogesh Patel, Chief Growth Officer at Maintel, expressed his enthusiasm about the partnership. He said,
“Our heritage with Avaya is second to none. Having partnered with Avaya for over 20 years, we are very pleased to be venturing into a new reinvigorated partnership. Our extensive experience and expertise will enable us to not only deliver, support and manage any type of Avaya Experience Platform deployment, but will also help to integrate the platform with the customer’s business application ecosystem and seamlessly migrate them at a pace that’s right for them.”
Alison Hastings, Senior Director of Channel, Avaya UK&I, also voiced her excitement about advancing their partnership with Maintel, stressing that the inclusion of the Avaya Experience Platform in Maintel’s portfolio will empower their mutual customers to develop and upscale their contact centres with undisturbed existing operations.
Final Thoughts
This partnership expansion between Maintel and Avaya is indeed an intriguing development in the realm of customer experience technology. The inclusion of the Avaya Experience Platform in Maintel’s portfolio presents a promising prospect for organisations striving to enhance their customer experiences.
With their long-standing relationship and shared expertise, both companies are well-positioned to succeed in their mission. The future looks bright for Maintel, Avaya, and their customers.
FAQ
Q: What is the new partnership between Maintel and Avaya about?
A: The new partnership between Maintel and Avaya involves Maintel adding Avaya Experience Platform to their portfolio of products and services.
Q: What does the Avaya Experience Platform offer?
A: Avaya Experience Platform is a scalable, cloud-based customer experience solution running on the Microsoft Azure public cloud. It helps organizations deliver seamless experiences for their customers and employees across multiple touchpoints.
Q: What are the benefits of the Avaya Experience Platform?
A: Avaya Experience Platform allows organizations to acquire, delight, and retain customers with new CX technology from the cloud. It connects voice, email, chat, messaging, and social interactions for an effortless customer experience.
Q: What is Maintel’s relationship with Avaya?
A: Maintel has a long-standing partnership with Avaya, having collaborated for over 20 years. Maintel is a Diamond Edge Partner and DevConnect Program Member, holding high levels of accreditation with Avaya.
Q: What services does Maintel offer in partnership with Avaya?
A: Maintel is one of Avaya’s leading partners for cloud services, supporting tens of thousands of Avaya users on Maintel’s ICON Communicate and ICON Contact private cloud services. Maintel experts support hundreds of thousands of interactions per day using Avaya technology.
Q: How will Maintel integrate the Avaya Experience Platform with the customer’s business application ecosystem?
A: Maintel’s extensive experience and expertise enable them to not only deliver, support, and manage any type of Avaya Experience Platform deployment but also seamlessly integrate the platform with the customer’s business application ecosystem.
Q: What is the role of Maintel in migrating customers to the Avaya Experience Platform?
A: Maintel will help customers seamlessly migrate to the Avaya Experience Platform at a pace that is right for them. They will ensure a smooth transition without disruption to existing operations.
Q: How does Avaya view the partnership with Maintel?
A: Avaya is excited about taking its partnership with Maintel to the next level. Maintel being a long-standing channel partner, the addition of Avaya Experience Platform to their portfolio will help joint customers build and scale the contact centre their businesses need, with powerful features that can be tapped into without disrupting existing operations.