TSG Building Services Plc, a construction and multi-disciplined building services firm, has improved its digital capabilities and operational efficiency by partnering with Managed Workplace Services provider, Apogee Corporation. This collaboration led to an overhaul of TSG’s legacy telephony and IT infrastructure, replacing it with a cloud-based system that supports remote working and enhances document security. Cost savings of 12% were also realised through Apogee’s Managed Print Services. TSG also joined Apogee’s Affinity+ Partner Programme, upcycling old devices for donation, thus strengthening its ESG credentials.
- TSG Building Services partnered with Apogee to modernise its telephony and IT infrastructure for its 200+ employee base.
- Apogee’s solutions replaced TSG’s outdated systems with Cloud-based telephony, enhancing remote working capabilities and call handling efficiency.
- The collaboration also improved document security, reduced printing costs, and boosted ESG credentials through device upcycling, with further innovations in hybrid cloud network infrastructure and cyber security on the horizon.
Stepping Up in the Digital World: TSG Revamps Telephony and IT Infrastructure
TSG Building Services Plc has made significant strides in its digital transformation process. The construction and building services company has successfully revamped its telephony and IT infrastructure, a move designed to support its burgeoning workforce and customer base.
Partnering for Innovation: The Role of Apogee Corporation
This digital transformation was made possible through TSG’s collaboration with Apogee Corporation, a provider of Managed Workplace Services. The partnership was born from TSG’s need to overcome inefficiencies in its antiquated PTSN-based telephony and intricate IT infrastructure, made evident by the company’s rapid growth and the launch of two new offices in Potters Bar and Cambridge.
Apogee Corporation stepped in to modernise TSG’s telephony and IT infrastructure, replacing the company’s on-premises setup with a cloud-based telephony system. The new system has not only improved remote working capabilities but also streamlined call handling.
Securing Data and Reducing Costs: A Look at the New System
The new system features softphone and mobile app functionality, disaster recovery options, and components for remote work, compliance and training. As a data processor for local authorities, TSG also needed to bolster document security and trim printing costs.
Apogee’s Managed Print Services have met these needs, slashing running costs by 12% and raising document security to ensure GDPR compliance.
“Apogee’s commitment to IT service management has made a significant difference. There has to be that sufficient level of customer service to ensure we get the best from our technology implementations. The communication promises made prior to the signing of the contract have been adhered to, and that really outweighs any financial gain we’ve made from the project,” says Marc Terenzio, Head of IT, TSG.
Boosting ESG Credentials: The Affinity+ Partner Programme
In addition to digital transformation, TSG has also enhanced its ESG credentials by joining Apogee’s Affinity+ Partner Programme. This initiative allows TSG to upcycle outdated devices for donation to schools and non-profits.
Final Thoughts
TSG’s digital transformation journey is a great example of how building services companies can leverage partnerships to adapt and thrive in a rapidly evolving digital landscape. The collaboration with Apogee Corporation has undeniably paid off, with TSG now boasting a modern IT infrastructure that not only meets the needs of its workforce and customers but also adheres to data security standards. This is just the beginning for TSG, with the company continuing to explore further innovations with Apogee to enhance its operational efficiency and digital capabilities.
FAQ
Q: What prompted TSG Building Services Plc to partner with Apogee Corporation?
A: The rapid growth of TSG and the opening of two new offices in Potters Bar and Cambridge highlighted the need for digital innovation to overcome inefficiencies stemming from its outdated PTSN-based telephony system and complex IT infrastructure.
Q: How has Apogee modernised TSG’s telephony and IT infrastructure?
A: Apogee has overhauled the company’s telephony and IT infrastructure by replacing TSG’s on-premises setup with a Cloud-based telephony system. This new system includes softphone and mobile app functionality, disaster recovery options, and features for remote work, compliance, and training.
Q: What benefits has TSG seen from Apogee’s Managed Print Services?
A: Apogee’s Managed Print Services have reduced running costs by 12% and enhanced document security, ensuring GDPR compliance for TSG.
Q: How has TSG improved its ESG credentials through the partnership with Apogee?
A: By joining Apogee’s Affinity+ Partner Programme, TSG has upcycled old devices for donation to schools and non-profits, enhancing its ESG credentials.
Q: What further innovations are TSG and Apogee exploring together?
A: TSG and Apogee are currently exploring further innovations to enhance TSG’s digital capabilities and operational efficiency, including hybrid cloud network infrastructure, IT service management and cloud cybersecurity.