Tekton Billing has launched ZOEY Mobile, believed to be the first mobile enabled Customer Portal in the telecom billing industry, enabling account management for resellers and end users. The new feature offers on-the-go access to financial information, invoice viewing and downloading and extensive self-service options through supplier API integrations. ZOEY Mobile reduces pressure on support teams whilst providing a consistent interface across platforms.
- Tekton Billing has launched ZOEY Mobile, a mobile enabled Customer Portal in the telecom billing industry.
- ZOEY Mobile allows users to manage their accounts on the go, accessing financial information, invoices and self-service options directly from their mobile devices.
Addressing the Need for Mobile Telecom Billing
In the telecom billing industry, a innovative feature has emerged – it’s called ZOEY Mobile, a mobile-enabled Customer Portal, which is set to redefine the way resellers and end users manage their accounts, providing easy access on the move.
Desktop self-service web portals have already reshaped customer interactions, but with an ever-increasing demand for mobile accessibility ZOEY Mobile takes it a step further. Now, users can handle their accounts anywhere, anytime, directly from their mobile devices.
Benefits of ZOEY Mobile
ZOEY Mobile provides users with instant access to vital financial information, such as unbilled charges, current expenditure and bundle usage. It allows the users to stay updated with their account status. Moreover, they can view their invoices and download them as PDFs, making financial management more streamlined.
On top of this, ZOEY Mobile offers an array of self-service options such as managing personal information and implementing call bars, this is due to the supplier API integrations by Tekton Billing. By improving the accessibility of self-service options, telecom companies can empower their customers to take charge of their accounts, scrutinise usage and billing data, and carry out billing-related tasks effortlessly. ZOEY should enhance customer satisfaction and alleviate the load on customer support teams, as the uniform interface across both desktop and mobile platforms ensures a seamless and intuitive user experience.
Shaping the Future of Telecom Billing
ZOEY Mobile is a testament to Tekton Billing’s dedication to creating a user-focused solutions, and Harry McKeever, Managing Director at Tekton Billing, stated,
“This new feature not only enhances the user experience but also represents a significant step forward in the telecom billing landscape.”
Final Thoughts
The launch of ZOEY Mobile by Tekton Billing marks a step forward in the realm of telecom billing. By prioritising the needs and convenience of end users, Tekton Billing is paving the way for future advancements in this space. The telecom industry is a fast-paced, ever-evolving sector, and it’s encouraging to see companies like Tekton Billing taking steps to stay ahead of the curve. Time will tell how this mobile-enabled customer portal reshapes the industry, but for now, it’s a promising step towards a more user-centric future.
FAQ
Q: What is ZOEY Mobile?
A: ZOEY Mobile is a mobile enabled Customer Portal in the telecom billing industry, launched by Tekton Billing.
Q: How does ZOEY Mobile enable users?
A: ZOEY Mobile allows users to manage their accounts effortlessly, anytime and anywhere, directly from their mobile devices.
Q: What financial information can users access through ZOEY Mobile?
A: Users can access unbilled charges, current spend, bundle consumption, view raised invoices and download PDFs through ZOEY Mobile.
Q: What self-service options are available with ZOEY Mobile?
A: Users can manage personal information, implement call bars, and access other self-service options.
Q: How does ZOEY Mobile benefit telcos and their customers?
A: ZOEY Mobile empowers customers to take control of their accounts, interrogate usage and billing data, and perform billing-related tasks more conveniently, leading to increased customer satisfaction and operational efficiency gains.
Q: What is the significance of the consistent interface across desktop and mobile platforms?
A: The consistent interface ensures a seamless and intuitive user experience for customers, especially beneficial for Zoho or consumer customers who are used to consuming utility portals via their mobile devices.