Nuvias UC has expanded its CCaaS portfolio through a partnership with Talkdesk®, Inc., an AI-powered customer experience (CX) technology provider. With this partnership, Nuvias UC customers will have access to Talkdesk’s cloud contact centre solutions, including Talkdesk CX Cloud™ and Talkdesk Industry Experience Clouds™. The partnership aligns with Nuvias UC’s focus on building complete solutions and complements their existing vendor collaborations.
- Nuvias UC has partnered with Talkdesk®, Inc. to offer Talkdesk’s cloud contact centre solutions to its customers.
- Talkdesk’s offerings, including Talkdesk CX Cloud™ and Talkdesk Industry Experience Clouds™, aim to enhance customer satisfaction, productivity and cost savings by adapting contact centre operations to evolving customer needs.
- Talkdesk’s focus on infusing AI into its products and services, along with its industry-specific innovations, aligns with Nuvias UC’s goal of providing comprehensive solutions to its partners.
A New Chapter in AI-Powered Customer Experience
In an exciting development, Nuvias UC, the unified communications specialist, has unveiled plans to partner with Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology. This partnership promises to bring a comprehensive suite of cloud contact centre solutions to the Nuvias UC customer base.
Talkdesk’s AI-Powered Solutions
Talkdesk’s flagship offerings, Talkdesk CX Cloud™ and Talkdesk Industry Experience Clouds™, are set to be part of the deal. Talkdesk CX Cloud offers a unique blend of enterprise performance at scale with consumer simplicity, allowing companies to easily adapt contact centre operations to the evolving needs of customers, customer service and sales teams.
Enhancing the Nuvias UC Portfolio
Alongside Talkdesk’s offerings, Nuvias UC will also be able to provide a variety of additional vendor services. This includes everything from video and meeting spaces solutions to unified communications, contact centre or telephony solutions. Wayne Gratton, CCO at Nuvias UC, shared his thoughts about the partnership:
“Talkdesk are on a mission to rid the world of bad customer experience with their AI-powered offerings. The company is also changing the CX game with the first purpose-built industry-specific products for contact centres. At Nuvias UC, our focus is on building complete solutions alongside our key vendors, and the seamless integration Talkdesk offer with vendors we already collaborate with solidifies their pivotal role in enhancing our comprehensive portfolio.”
Pushing the Boundaries of CX Technology
Talkdesk is at the forefront of CX technology innovation, injecting the power of AI into every element of its products and services. They’ve recently introduced several groundbreaking and industry-first GenAI innovations in CX, including Talkdesk Navigator, mood insights and Talkdesk Ascend Connect.
Building Brand Trust and Loyalty
Talkdesk’s Senior Vice President of Strategic Alliances & Partnerships, Al Caravelli, emphasised the importance of customer experience in building brand trust and loyalty. He stated that organisations are increasingly recognising this and evolving their contact centres into a strategic resource for powering better customer experiences. He expressed pride in partnering with Nuvias UC to help businesses make that transformation and create better customer engagements to meet unique needs and CX goals.
Final Thoughts
The partnership between Nuvias UC and Talkdesk® appears to be a promising one. It highlights the growing importance of AI in delivering exceptional customer experiences. By integrating Talkdesk’s AI-powered solutions into their portfolio, Nuvias UC is primed to offer their customers a more comprehensive suite of tools to meet their varied needs. It’s clear that the future of customer experience is deeply intertwined with the advancements in AI technology. And with powerhouse partnerships like this, we can expect to see more businesses transforming their customer service operations to meet the demands of an ever-evolving market.
FAQ
Q: What is Nuvias UC’s new partnership about?
A: Nuvias UC has partnered with Talkdesk®, Inc., a global provider of AI-powered customer experience technology, to offer Talkdesk’s cloud contact centre solutions to its customers.
Q: What are some of the Talkdesk cloud contact centre solutions now available through Nuvias UC?
A: Nuvias UC customers now have access to Talkdesk’s flagship offerings, including Talkdesk CX Cloud™ and Talkdesk Industry Experience Clouds™.
Q: How does Talkdesk CX Cloud benefit companies?
A: Talkdesk CX Cloud allows companies to easily adapt contact centre operations to meet the evolving needs of customers, which can lead to increased productivity, customer satisfaction and cost savings.
Q: What types of solutions can Nuvias UC offer alongside Talkdesk’s offerings?
A: Nuvias UC can offer a variety of wrap-around vendors and services, including video and meeting spaces solutions, unified communications, contact centre and telephony solutions.
Q: What recent innovations has Talkdesk introduced in CX technology?
A: Talkdesk introduced several groundbreaking GenAI innovations in CX, including Talkdesk Navigator, mood insights, Talkdesk Ascend Connect, and industry-specific autopilot solutions for banking, retail and healthcare.
Q: How does Talkdesk aim to help businesses with their customer experience goals?
A: Talkdesk partners with Nuvias UC to help businesses transform their contact centres into strategic resources for better customer experiences, meeting unique needs and CX goals.