Today is CX Day 2025, part of National Customer Service Week. What does it...

It’s National Customer Service Week in the UK, and we get the views from two 8x8 industry stalwarts: Lisa Orford, Global Vice President of...
Esports Market Set to Rocket

Esports Market Set to Rocket

In the past decade, esports has transformed from a niche gaming activity into a global phenomenon, fostering unprecedented levels of collaboration and social interaction....

ServiceNow Index: AI Maturity Falls across the UK

Image: ServiceNow's Knowledge 2025 partner event, held 6 to 8 May 2025.  New research reveals that AI maturity in the UK has declined by 9...
1 in 5 global firms spend US$750k+ on AI

Colt Technology: 1 in 5 global firms spend US$750k+ on AI

The latest Colt Technology research finds one in five global firms spends US$750,000 or more on AI annually, and finds US and Japanese businesses...
Vonage: Where AI meets CX

Vonage Global Customer Engagement Report 2025

Finally, we have a meaty report, with a substantial group of respondents, 7,077 customers, and with a global view, 17 global markets to be...

Kyocera achieves 750Mbps* Short-Range Underwater Wireless Optical Communication

NOTE: image is a concept illustration, for illustrative purposes only and is not drawn to scale *In 15cm short-range optical wireless communication at a depth...

TD SYNNEX: The AV and UC Sectors Draw Ever Closer

This article first appeared in UC Advanced magazine issue#21. As the worlds of audiovisual and UC draw ever closer, UC Advanced asked Mark Glasspool, senior...

Black Friday/Cyber Monday: “Consumers want Help, not Hype” 

Sinch AB has released new global research ahead of the 2025 Black Friday and Cyber Monday season. The research reveals a clear paradox that brands...

AGON by AOC is World’s No.1 Gaming Monitor

AGON by AOC named world’s No.1 gaming monitor brand for the sixth consecutive year. AOC, a global leader in display technology, reflects on a strong...

Stretchable Sweat-Activated Yarn Batteries for Textile Electronics

Researchers have developed stretchable sweat-activated yarn batteries with stable power output during dynamic stretching. Integrated into textiles, they could power wearable electronics like headlights...
On Guard

Red Flags: Secure Your Contact Centre Against Threats

One of the best things about a contact centre is its ability to provide customers with a seamless, multi-channel support experience, allowing them to...
Could Four be the New Five?

Could Four be the New Five?

Regular UC Advanced readers may remember Owl Labs State of Hybrid Work report in 2024 in issue 12, where we encountered some fabulous work-life...
Large Room Products

Popular Large Room Camera Products

The most popular Large Room Cameras on Stock In The Channel Jabra PanaCast 50  The Jabra PanaCast 50 is an advanced video conferencing camera designed to...
Josh’s Rapid Fire: Back to Basics with the Jabra PanaCast Line-Up

Choosing the Right Jabra PanaCast Video Conferencing System

This article first appeared in UC Advanced magazine issue #19. Here at UC Advanced, we were blessed to encounter “Chief Evangelist” at Jabra, Josh Blalock....

Storyblok: Businesses Risk Millions in Fines as EU Accessibility Deadline Nears

With 4 days to go until the European Accessibility Act (EAA) comes into force on 28 June 2025, businesses across Europe are being urged...