ServiceNow and Boomi Commit to Elevate Customer Experiences

ServiceNow and Boomi have announced a strategic collaboration to enhance customer experiences through AI-powered self-service. Leveraging ServiceNow's solutions, Boomi aims to provide streamlined customer...

Accelo aquires Forecast

Accelo, a company offering a professional services automation (PSA) platform, has acquired UK-based Forecast, an AI-native project and resource management software firm, in an...

HP Expands Workforce Experience Platform in the UK

HP expands availability of the HP Workforce Experience Platform in the UK WXP is an AI-powered platform that offers new capabilities across device management, sentiment...
Zendesk Launches Flexible Pricing for Customised AI Journeys 

Zendesk Launches Flexible Pricing for Customised AI Journeys

Zendesk has introduced their market-leading AI Dynamic Pricing Plan, a flexible pricing and usage approach designed to make AI in service more accessible and...

Turnitin now includes AI Bypasser Detection

New detection feature helps educators detect potential AI misuse The AI bypasser feature has been trained and tested to support interactions in English...

Unexplained Components found in Denmark’s Equipment Imports: Industry Comments

Unexplained electronic components have allegedly been found in imported equipment for Denmark's energy supply network this week, according to industry group Green Power Denmark,...
8x8 Unveils Latest AI-Powered Platform Enhancements for Enhanced Customer Experience and Engagement

8×8 Unveils Latest AI-Powered Platform Enhancements

8x8, Inc. has announced significant enhancements to its integrated cloud platform, introducing voice support to its Intelligent Customer Assistant and extending AI capabilities across...

Cisco 51.2T Routing Systems for AI Workloads achieved with new Silicon One P200 Chip

Powered by the new Silicon One P200 chip, Cisco’s 8223 routing systems enable seamless 'scale-across' architectures that connect AI clusters across multiple data centers. The...
Scaling AI Must Start with Infrastructure

DE-CIX: Scaling AI Must Start with Infrastructure

This article originally appeared in UC Advanced issue #17.Following on from UC Advanced March issue, which covered DE-CIX CEO Ivo Ivanov’s thoughts on Mobile...

UK Spring Budget 2025 offers £3.25bn AI Boost: 8×8 comments

Today, in the UK Government’s Spring 2025 budget, the UK chancellor has committed £3.25 billion to integrate AI and technology into public services, aiming...
1 in 5 global firms spend US$750k+ on AI

Colt Technology: 1 in 5 global firms spend US$750k+ on AI

The latest Colt Technology research finds one in five global firms spends US$750,000 or more on AI annually, and finds US and Japanese businesses...

Microsoft is Premier League’s official Cloud and AI partner

The Premier League and Microsoft Corp. have announced a five-year strategic partnership to transform how 1.8 billion fans in 189 countries engage with the...

DE-CIX launches “World’s First” Fully-integrated AI Internet Exchange

First dedicated AI-IX (AI Internet Exchange) designed for seamless interconnection between intelligent agents, next-gen networks such as 5G advanced and LEO satellites, and real-world...

RingCentral new standalone version: AIR Everywhereâ„¢

AIR Everywhereâ„¢ is a 24/7 AI Receptionist that works with any phone system New capabilities added to AIR include scheduling with Google and...

Grasp the Full Potential of AI in under 15 minutes with Dell

Dell has designed an 8-part video series, released every Tuesday at 9am (GMT-5 hours) Hosted by John Roese, Dell’s Global Chief Technology and...