Zoom’s Workplace: now with Automation and more added Enhancements

  Zoom Workflow Automation streamlines work across Zoom Workplace and third-party apps such as Jira Zoom Workflow now aided by AI Companion and automation...
Think you know 8x8? Think Again

Transform CX with 8×8: New RCS and AI-Powered JourneyIQ

8x8 is a leading Software-as-a-Service (SaaS) provider of cloud-based communication solutions, including voice, video, chat, contact center, and enterprise-class API solutions, all integrated into...

Alibaba Showcases its first AI-powered Smart Glasses

At the 2025 World Artificial Intelligence Conference (WAIC), Alibaba Group showcased a series of AI-driven innovation, unveiling the next-generation intelligent automotive cockpits, transformative collaborations...
ServiceNow and Microsoft Join Forces to Integrate Generative AI Assistants

ServiceNow and Microsoft Join Forces to Integrate Generative AI Assistants

ServiceNow has announced a partnership with Microsoft at the annual customer and partner event, Knowledge 2024.  The two tech giants are joining forces to bring...

Introducing Telecom’s AI Agents from ServiceNow

ServiceNow AI agents for Telecoms were built on NVIDIA AI Learnings from first-use cases will determine tasks for future telecoms out-of-the-box AI agents ...
RingCentral’s AI Receptionist™ (AIR)

RingCentral’s AI Receptionist™

RingCentral’s AI Receptionist (AIR) was launched on 20 February 2025, with a controlled availability phase for select US businesses. It is an integrated AI...

AI Summit 2024: Exertis Enterprise Demonstrates Future of AI

The AI Summit 2024, held in London on 12-13 June, was a remarkable event that saw Exertis Enterprise showcase its latest innovations in artificial...
8x8 Launches AI-Powered Solution Ballot It! to Boost Voter Engagement in UK Elections

8×8 Ballot It! set to boost Voter Engagement

8x8, an integrated cloud contact centre and unified communications platform provider, has launched an AI-powered self-service solution named Ballot It! The tool aims to...

BT International Launched: Global Voice and Global Fabric Included

Bas Burger, CEO, International, at BT launched BT International on 2 June 2025: a dedicated operation within BT Group with its own people, products...

Samsung Unveils New AI-Powered Interactive Display at Bett 2025

Samsung Electronics has unveiled its new AI-powered Interactive Display, the WAFX-P model equipped with Samsung AI Assistant, at BETT UK 2025.   â€œSamsung envisions a future...

Lenovo Workplace Productivity Survey: the insights are in

Lenovo’s global report Reinventing Workplace Productivity surveyed 600 IT leaders and found that while 79% believe AI will enable employees to focus on more...

Five9 Introduces End-to-End AI Suite for Transforming Enterprise CX

Five9 has announced a new addition to its Genius AI Suite, aiming to revolutionise enterprise Customer Experience (CX) with an end-to-end AI process that...

Nuvias UC Tech Talks 20 May 2025: Reserve your Place

Register here Last year, Nuvias UC set a clear objective: ensuring that every attendee left with more knowledge or opportunities than they arrived with. This year,...

Not too Big, Not too Small, Just Right: NFON

Founded in 2007, and active in 15 European countries with a partner network across Europe, NFON is going places. Determined to grow, NFON means...

Powering 8×8 CX Transformation is High Adoption and Usage of AI-powered Solutions

Earlier this week, 8x8, the platform that provides CX which combines Contact Center, Unified Communication and CPaaS APIs, announced strong customer adoption and usage...