Avaya is set to strengthen strategic alliances with leading tech companies, including Alcatel-Lucent Enterprise, SESTEK, and Imperium Software Technologies at GITEX Global.
The aim is to enhance the capabilities of Avaya’s platforms for delivering AI-powered customer experiences. Alcatel-Lucent will showcase IoT management and digital age network portfolio, while SESTEK will present conversational automation solutions for customer service. Imperium Software Technologies will demonstrate how it integrates advanced AI capabilities to redefine customer experiences.
- Avaya is strengthening alliances with leading technology companies to enhance its customer experience solutions.
- Avaya will showcase technology demonstrations at GITEX Global, highlighting AI-powered customer experiences.
- Avaya’s strategic technology partners, including Alcatel-Lucent Enterprise, SESTEK, and Imperium Software Technologies, will be present at GITEX Global.
Avaya Ramps Up Technology Alliances Ahead of GITEX Global
As we edge closer to GITEX Global, Avaya, a customer experience solution heavyweight, is bolstering its alliances with tech leaders to enhance its platform capabilities. The spotlight of Avaya’s participation will be an array of tech demonstrations highlighting how users can leverage AI to deliver superior customer experiences.
Strategic Partnerships on Display
Alliances with strategic technology partners from Avaya’s ecosystem will be brought to life through these demonstrations, showcasing how they enhance Avaya solutions to drive business outcomes. Among these partners, Alcatel-Lucent Enterprise will be present on the Avaya stand, demonstrating how their collaboration is driving digital transformation for clients worldwide.
Rukmini Glanard, EVP Chief Business Officer, Services and Marketing at Alcatel-Lucent Enterprise, said:
“The combination of Alcatel-Lucent Enterprise’s end-to-end IoT management and broader enterprise digital age network portfolio, coupled with the Avaya Experience Platform, gives customers an unrivalled ability to compose the future of work, connect all elements of their enterprise, serve their clients and create memorable experiences for end-users.”
Automation and AI at the Forefront with SESTEK
SESTEK, a conversational automation company specialising in AI-powered customer service solutions, will also be showcased on the Avaya stand at GITEX Global. The collaboration will highlight how Avaya customers can amplify their customer service operations with automation tools.
Imperium Software Technologies: AI and Customer Experience
Imperium Software Technologies, an Avaya DevConnect Technology partner, will be demonstrating its expertise in integrating advanced AI capabilities, aimed at redefining the customer experience.
Maximising Avaya Investments
Tim Sherwood, Global Vice President, Partnerships & Alliances, Avaya, stated that having partners like Alcatel-Lucent Enterprise, SESTEK, and Imperium within the Avaya ecosystem is a great asset. The upcoming GITEX Global will be a platform to demonstrate how these relationships can benefit customers looking to innovate with AI and maximise their Avaya investments.
Final Thoughts
Avaya’s strengthened alliances with Alcatel-Lucent Enterprise, SESTEK, and Imperium Software Technologies demonstrate the company’s commitment to driving AI innovation and enhancing customer experiences. These collaborations also highlight the value of strategic partnerships in the tech industry, where the combination of diverse expertise can lead to ground-breaking solutions. As we look forward to GITEX Global, it’s clear that Avaya is positioning itself as a leader in the customer experience landscape, ready to showcase its enhanced capabilities and the power of its strategic alliances.
FAQ
Q: Who are Avaya’s strategic technology partners at GITEX Global?
A: Avaya’s strategic technology partners at GITEX Global include Alcatel-Lucent Enterprise, SESTEK, and Imperium Software Technologies.
Q: What is the focus of Avaya’s technology demonstrations at GITEX Global?
A: Avaya’s technology demonstrations at GITEX Global focus on showcasing how visitors can choose their own journey to delivering AI-powered customer experiences.
Q: What does Alcatel-Lucent Enterprise bring to the partnership with Avaya?
A: Alcatel-Lucent Enterprise brings its end-to-end IoT management and broader enterprise digital age network portfolio, which, when combined with the Avaya Experience Platform, allows customers to compose the future of work, connect all elements of their enterprise, serve their clients, and create memorable experiences for end-users.
Q: What does SESTEK specialize in?
A: SESTEK specializes in conversational automation and provides AI-powered solutions for customer service, leveraging technologies such as speech recognition, natural language processing, and voice biometrics.
Q: How many enterprise clients does SESTEK serve?
A: SESTEK digitizes customer service operations for over 400 enterprise clients in 20 different countries around the globe.
Q: What does Imperium Software Technologies offer in terms of AI capabilities?
A: Imperium Software Technologies specializes in seamlessly integrating advanced AI capabilities that redefine the customer experience. They empower customers to enhance their customer journeys without disruption to their current Avaya systems.
Q: Why are Avaya’s technology partners important?
A: Avaya’s technology partners, such as Alcatel-Lucent Enterprise, SESTEK, and Imperium Software Technologies, are crucial assets within the Avaya ecosystem. These partnerships enable joint customers to achieve more with Avaya platforms, particularly in terms of innovation with AI and maximizing existing Avaya investments.