Cloud collaboration provider, Evolve IP, has partnered with iTEL to launch a dedicated eLearning platform, ‘ucSKILLS’.
The digital adoption platform is designed to enhance the knowledge of resellers, enabling them to effectively deliver Evolve IP’s Anywhere Product Suite solutions.
The platform will provide continuous learning resources, aiming to improve customer experience and reduce customer churn. The initiative will help Evolve IP and its partners optimise team knowledge, support levels, and overall customer service in a rapidly evolving technology landscape.
- Evolve IP has launched a specialist eLearning platform called ucSKILLS to enhance reseller knowledge and support the delivery of their Anywhere Product Suite solutions.
- The platform, developed in partnership with iTEL, offers dedicated eLearning content for resellers to improve customer experience, reduce churn, and accelerate digital user adoption.
- Evolve IP aims to empower partners by providing a central resource for training, marketing materials, and technical content through the Evolve IP Training Hub – ucSKILLS.
A Pioneering Step for Reseller Knowledge
Evolve IP, a provider of cloud collaboration, has unveiled a new eLearning platform, ucSKILLS, designed to bolster reseller knowledge and aid in winning and retaining business. The platform, a central resource for the exhaustive Anywhere Product Suite solutions, is constantly refreshed with up-to-date eLearning content.
Transformative Partnership with iTEL
This platform was created in a joint effort with Evolve IP’s technology partner, iTEL. Scott Rixon, Evolve IP Solutions Director, believes that this partnership will revolutionise services and yield several benefits, including enhancing team knowledge, improving customer experience, and reducing customer churn.
“Our partnership with iTEL will totally transform current services and create a host of benefits such as optimising team knowledge and support levels, improving the overall customer experience and reducing customer churn. This valuable technical resource will be readily available to all our customers, giving them the power to quickly resolve issues and guide customer queries.”
A Study Shows Promising Results
A recent study conducted with iTEL demonstrates the efficacy of a robust digital adoption platform. The research shows a 35% reduction in customer churn, underscoring the importance of reliable and consistent service in retaining customers.
Advancing the Hybrid Workplace
Evolve IP’s broader aim is to promote the hybrid workplace of today. Collaborating with several of the world’s largest tech companies, it offers a unified, secure solution integrating communications, collaboration, voice, and contact centre tools.
A Continuous Pursuit of Higher Standards
Rixon underscores the commitment to integrating systems from industry leaders like Cisco and Microsoft to enhance productivity and security. The new ucSKILLS Training Hub is seen as a significant stride in this direction. It will also serve as the home for the Evolve IP Partner Portal, compiling training materials, marketing resources, and technical content in one accessible location.
Sharing a Customer-Focused Philosophy
James Buxton, Managing Director of iTEL, is optimistic about the partnership with Evolve IP, citing their shared customer-focused objectives. The service aims to empower partners and cement their technical knowledge, making the training hub the mainstay for partner learning and development.
Final Thoughts
The launch of Evolve IP’s ucSKILLS platform represents a progressive step in the reseller knowledge space. By providing an accessible, user-friendly resource for training and development, the platform is set to empower partners and customers alike. The partnership with iTEL furthers this goal, offering a shared vision of customer focus and service enhancement. As the hybrid workplace continues to evolve, tools like ucSKILLS will undoubtedly play a key role in shaping its future.
FAQ
Q: What is the name of the eLearning platform created by Evolve IP?
A: The eLearning platform is called ‘ucSKILLS’ digital adoption platform.
Q: How does the ‘ucSKILLS’ platform help resellers?
A: The platform offers valuable tools to help partners seamlessly deliver Evolve IP’s Anywhere Product Suite solutions and enhance their own customer experience.
Q: What benefits does the partnership with iTEL bring to Evolve IP?
A: The partnership with iTEL will transform current services, optimise team knowledge and support levels, improve the overall customer experience, and reduce customer churn by 35%.
Q: What is the main goal of the Evolve IP Training Hub – ucSKILLS?
A: The main goal of the Training Hub – ucSKILLS is to empower partners, help cement their technical knowledge, and become the centre for partner learning and development in Unified Communications.
Q: How does the Training Hub make it easier for resellers to do business with Evolve IP?
A: Once a team has access to the Training Hub, they will find everything they need in one place, including training materials, marketing resources, and technical content, making it easier to do business with Evolve IP.