Content Guru has partnered with digital transformation specialist, Exchange Communications, in a strategic UK alliance. The partnership allows Exchange Communications to deliver Content Guru’s ‘storm’ solution, enhancing its cloud-based contact centre as a service (CCaaS) offerings.
This collaboration combines Content Guru’s leading capabilities with Exchange Communications’ specialisms, strengthening Exchange’s industry position. The partnership also enables Content Guru to expand its global reach and benefit from Exchange Communications’ industry experience. The two companies aim to support organisations seeking to benefit from cloud-based technology.
- Content Guru and Exchange Communications have formed a new strategic partnership in the UK.
- Exchange Communications will now be able to offer Content Guru’s storm® solution to its customers.
- The partnership will enable Content Guru to expand its global reach and benefit from Exchange Communications’ industry experience.
A New Dawn in Cloud Contact Centre Solutions
Content Guru and Exchange Communications have unveiled a unique strategic partnership in the UK. This collaboration allows Exchange Communications to offer Content Guru’s storm solution to its clientele, thereby enhancing its ability to provide cloud-based contact centre as a service (CCaaS) solutions as part of its portfolio.
A Synergistic Cooperation
This partnership brings together the top-tier capabilities of Content Guru with the market and delivery specialisms of Exchange Communications. The collaboration significantly bolsters Exchange Communications’ status as an industry leader.
Furthermore, Content Guru’s presence on the 2023 Gartner Magic Quadrant for CCaaS ensures that Exchange Communications can deliver first-rate CCaaS capabilities, including extensive omnichannel capabilities encompassing a variety of digital and social channels.
Expansion and Enhancement of Services
The alliance between Content Guru and Exchange Communications will facilitate the provision of highly scalable, reliable, and efficient cloud contact centre functionalities via Storm. It also enables the offering of additional capabilities such as Workforce Management (WFM), Workforce Optimisation (WFO), and data insights through its Customer Data Platform, Storm CKS. This ensures customers can avail of a comprehensive end-to-end cloud solution.
Exchange Communications, with its headquarters in Scotland and a strong UK-wide presence, delivers telecommunication and connectivity solutions to a broad spectrum of organisations in over 100 countries and has a robust footprint across multiple sectors in the UK, Europe, and the US.
Global Reach and Sector Expertise
By collaborating closely with Exchange Communications, Content Guru will be able to extend its global reach and gain from the impressive industry and sector experience within the Exchange communications team.
David Hogg, Business Development Director for Scotland and Northern Ireland at Content Guru, expressed his delight over the partnership:
“We are delighted to announce our unique partnership with Exchange Communications and look forward to collaborating together to deliver our leading-edge CCaaS solution, storm. The two companies share similar values and Exchange Communications’ proactive approach to business will be hugely beneficial to Content Guru.”
Final Thoughts
This unique partnership between Content Guru and Exchange Communications is a remarkable step in the right direction for cloud-based contact centre solutions. It not only incorporates the best of both companies but also presents a promising future for the sector. The collaboration is set to deliver innovative, comprehensive, and reliable CCaaS solutions, shaping the landscape of customer experience technology. This strategic partnership is indeed a testament to the power of synergy in the tech industry.
FAQ
Q: What is the nature of the partnership between Content Guru and Exchange Communications?
A: The partnership allows Exchange Communications to deliver Content Guru’s storm® solution to its customers and expand its cloud-based contact centre as a service (CCaaS) offerings.
Q: What advantages does this partnership bring to Exchange Communications?
A: The partnership combines Content Guru’s leading capabilities with Exchange Communications’ market and delivery specialisms, strengthening Exchange Communications’ position as an industry leader in cloud contact centre solutions.
Q: What makes Content Guru unique in the market?
A: Content Guru is the only European-headquartered provider featured on the 2023 Gartner® Magic Quadrant™ for CCaaS, ensuring it can deliver best-in-class CCaaS capabilities, including extensive omni-channel capabilities, to its customers.
Q: What additional capabilities can Exchange Communications provide through Content Guru’s storm solution?
A: Exchange Communications can offer highly scalable, reliable, and efficient cloud contact centre functionalities, as well as additional capabilities such as Workforce Management (WFM), Workforce Optimisation (WFO), and data insights through Content Guru’s Customer Data Platform, storm® CKS®.
Q: What is the geographic reach of Exchange Communications?
A: Exchange Communications is headquartered in Scotland but has a strong UK-wide presence and delivers telecommunication and connectivity solutions to organizations in over 100 countries. It also has a strong footprint across multiple sectors in the UK, Europe, and the US.
Q: How will working with Exchange Communications benefit Content Guru?
A: By collaborating with Exchange Communications, Content Guru will be able to expand its global reach and leverage the industry and sector experience of the Exchange Communications team.
Q: What industries will benefit from this partnership?
A: The partnership aims to support organizations in both the public and private sectors that are looking to benefit from cloud-based technology and provide exceptional customer experiences.